CANCELLATION AND REFUND POLICY​

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Last updated: 1 July 2026

This Refund and Cancellation Policy applies to event bookings, tickets, vouchers, and related services sold by Brush & Tipple Limited.

General position

All refunds, cancellations, exchanges, transfers, and credit notes are subject to this Policy and your statutory rights under UK law. Nothing in this Policy affects your legal rights as a consumer.

Event bookings

 

While tickets are non-refundable, we’ve tried to build in a little flexibility for life’s unexpected moments — while still being fair to all our guests.

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More than 7 days before the event
We can offer a gift card for 100% of your ticket value, valid for 6 months.

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6 days to 48 hours before the event
We can offer a gift card for 50% of your ticket value, valid for 3 months.

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Within 48 hours of the event
Unfortunately, we’re unable to offer a gift card at this stage.

If you can’t make your event, you’re very welcome to pass your ticket on to friends or family — simply forward them your booking email so they have the ticket ready on the night.

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Our cancellations

If we cancel an event, we will normally offer:

• A full refund.

• A transfer to another date.

• A credit note.

• Another reasonable solution, depending on the circumstances.

 

Venue changes

If a venue changes due to circumstances beyond our control, we may offer a suitable alternative date, venue, or refund depending on availability and the nature of the change.

Vouchers and promotional bookings

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Where a booking was made using a promotional rate, discount code, special offer, or voucher, the booking is non-refundable, non-transferable to any other event, and may be subject to other restrictions, provided those restrictions are made clear at the time of purchase and do not affect your statutory rights. 

Please note: tickets purchased using loyalty points, or as part of a promotion or special offer, are not eligible for gift card options. However, they can still be transferred to friends or family.

Refund timing

Where a refund is agreed or required, it will usually be made to the original payment method within a reasonable period.

Faulty goods or services

If any goods or services supplied by us are faulty, not as described, or otherwise do not comply with applicable consumer law, please contact us as soon as possible so we can investigate and, where appropriate, offer a remedy in line with your legal rights.

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