Brush & Tipple Limited Terms and Conditions

Last updated: 26 June 2026

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Brush & Tipple Limited (“we,” “us” or “our”), concerning your access to and use of our website, any booking platform we use, and any related services, products, tickets, vouchers, memberships, or other offerings we provide.

By accessing our website, making a booking, purchasing a ticket, purchasing a product, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you must not use our website or services.

We may update these Terms and Conditions from time to time. The updated version will apply from the date it is posted on our website, and your continued use of our website or services after that date will mean that you accept the updated Terms.

2. Eligibility

Our website and services are intended for persons aged 18 or over. If you are under 18, you must have permission from a parent or guardian to use our website and to make a booking or purchase, unless the law permits otherwise.

By using our website or making a booking, you confirm that all information you provide is true, accurate, current, and complete, and that you will keep such information updated.

3. Our Services

Brush & Tipple Limited provides painting and creative event experiences, including events held at pubs, restaurants, private venues, and other locations. We may also offer related products, vouchers, event tickets, and promotional services.

Descriptions of events, prices, locations, times, included materials, and related details are provided on our website or in booking confirmations. We make reasonable efforts to ensure that information is accurate, but we do not guarantee that all descriptions or details will be error-free.

4. Bookings and Payment

All bookings are subject to availability and acceptance by us. We reserve the right to refuse any booking where reasonably necessary, including where an event is full, where payment has not been received, or where we suspect misuse.

You agree to provide complete and accurate payment and contact information when making a booking or purchase. We accept the payment methods stated on our website from time to time. All prices are shown in pounds sterling unless otherwise stated.

Where payment is required in advance, your booking will not be confirmed until payment has been successfully received. Where a deposit is taken, the remaining balance must be paid by the date notified to you.

5. Event Attendance

You are responsible for attending the correct event, at the correct time, and at the correct venue. Please arrive on time. Late arrival may reduce your participation time, and in some cases, entry may not be possible once the event has started, depending on venue restrictions and the nature of the event.

If you are attending with other guests, you are responsible for making sure they are aware of these Terms and any event instructions we issue.

6. Changes to Events

We may need to make changes to an event from time to time, including changes to the venue, artist, materials, timings, or format. Where reasonably possible, we will notify you of any material change.

If we have to cancel an event due to circumstances beyond our reasonable control, we will offer either a refund, transfer, or credit note, depending on the circumstances and your statutory rights. Nothing in these Terms affects your statutory rights under UK law.

7. Cancellations by You

If you wish to cancel a booking, you must notify us using the contact details on our website or in your booking confirmation.

Unless a different cancellation policy is clearly stated at the time of booking, the following applies:

Cancellations made before the event date may be eligible for a refund, exchange, transfer, or credit note at our discretion, subject to notice given and availability.
Cancellations made within any non-refundable period stated at the time of booking may not be refundable or transferable, except where required by law.
Non-attendance, late arrival, or failure to use a booking will not normally entitle you to a refund or exchange, except where required by law.

8. Refunds and Exchanges

All refunds, exchanges, transfers, and credit notes are subject to these Terms and any mandatory rights you have under UK law.

Where we agree to issue a refund, it will normally be made to the original payment method within a reasonable time. Where we agree to issue a credit note or transfer, any conditions applying to that credit note or transfer will be explained at the time it is issued.

Where a booking was made using a promotional rate, discount code, special offer, or voucher, the booking is non-refundable, non-transferable to any other event, and may be subject to other restrictions, provided those restrictions are made clear at the time of purchase and do not affect your statutory rights.

9. Consumer Rights

Nothing in these Terms is intended to limit or exclude any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK law.

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be deemed deleted to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

10. Privacy and Data Protection

We are committed to protecting your personal data and handling it responsibly and lawfully.

We process personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. We may collect and use your name, email address, telephone number, billing details, booking details, attendance records, correspondence, and any other information you provide to us.

We use your personal data to:

manage bookings and event administration.
process payments.
communicate with you about your booking or enquiry.
maintain our business records.
comply with legal obligations.
improve our services.
send marketing communications where you have given consent or where we are otherwise permitted by law.

We will keep your personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Further details about how we use personal data are set out in our Privacy Notice, which should be read alongside these Terms.

11. Marketing Communications

If you choose to receive marketing communications, you consent to us using your contact details to send you information by email or other electronic means about upcoming events, promotions, offers, news, and related services.

You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us using the details on our website. We will not send you marketing emails unless you have provided the required consent or we are otherwise permitted to do so under applicable law.

12. Customer Database

Where you provide your contact details, you agree that we may store them securely in our customer database for booking administration, customer support, and record-keeping purposes.

Any use of your contact details for marketing will be separate from booking administration and will depend on the consent or other lawful basis described in our Privacy Notice and these Terms.

13. Loyalty Programme

Where we operate a loyalty programme, any loyalty points awarded have no cash value and may only be redeemed in accordance with the loyalty programme rules in force at the time.

Unless stated otherwise, loyalty points expire automatically 6 months after the date they are awarded. Expired points cannot be reinstated, transferred, exchanged for cash, or redeemed after expiry.

We may amend, suspend, or withdraw the loyalty programme at any time. Any changes will not affect points already awarded in circumstances where doing so would be unlawful.

14. Customer Conduct

You agree not to behave in a way that is abusive, disruptive, threatening, unsafe, unlawful, or likely to damage property or cause harm to staff, venue staff, contractors, artists, or other guests.

We reserve the right to refuse admission, remove any person from an event, or end an event early where necessary for safety, security, welfare, or good order. No refund will normally be due in such circumstances if the removal results from your conduct or the conduct of anyone attending with you, except where required by law.

15. Venue Rules

Some events take place at third-party venues such as pubs and restaurants. You must comply with any venue rules, licensing conditions, age restrictions, dress codes, or other reasonable requirements set by the venue.

We are not responsible for venue-operated services that are outside our control, except where applicable law says otherwise.

Accessibility

Our events take place in third-party venues, and Brush & Tipple Limited is not responsible for the venue’s physical access, building layout, or internal restrictions. Customers with accessibility requirements must check directly with the venue before attending to ensure the venue can meet those requirements. Customers should also tell the venue directly about any access needs, as the venue is responsible for confirming whether its space is suitable.

16. Private Event Bookings

Where you book a private event, the person making the booking is responsible for ensuring that all guests are aware of any relevant event rules and venue conditions.

Unless otherwise agreed in writing:

the booking contact is responsible for all communication with us.
the booking contact is responsible for providing accurate event details.
any special requirements, including allergies, access needs, or age-related issues, must be disclosed in advance.
children must be supervised at all times by a parent, guardian, or responsible adult.

17. Allergies and Health

Art materials, medical conditions and health risks

Medical conditions, disabilities and health considerations
Customers are responsible for telling us in advance about any allergies, medical conditions, disabilities, access needs, sensory sensitivities, pregnancy, or other health considerations that may affect their participation in an event, including any possible reactions or risks relating to the art materials used at the event. Where reasonably practicable, customers should inform us of any such matters at the time of booking so that we can consider them and, where appropriate, pass relevant information to the venue, host, or supplier involved in delivering the event.

We will use reasonable care in selecting and supplying materials for our events, but we cannot guarantee that any materials will be suitable for every individual participant. If you have any doubt about whether you may react to a material or activity, you should check with a medical professional before attending. Nothing in these Terms limits any liability that cannot lawfully be excluded.

Refreshments, allergens and third-party suppliers

Allergens and refreshments
Where refreshments, food, drinks, or other venue services are supplied by the venue or any third-party supplier, customers must inform the venue and us in advance of any allergies, intolerances, medical conditions, dietary requirements, or other health risks that may be relevant to their participation. We will pass this information on to the relevant venue or supplier, but the customer remains responsible for confirming directly with the venue or supplier that the refreshments or services are suitable for their needs.

Brush & Tipple Limited does not prepare or supply venue-provided refreshments unless expressly stated, and we cannot guarantee that any venue, caterer, or third-party supplier will be free from allergens or cross-contamination. Customers with allergies or serious medical conditions should always check directly with the venue or supplier before consuming any food or drink or using any venue service. Nothing in these Terms excludes liability where exclusion would be unlawful.

18. Intellectual Property

Unless otherwise indicated, the website, event materials, branding, text, images, graphics, logos, and other content are owned by or licensed to us and are protected by intellectual property laws.

You may not copy, reproduce, distribute, publish, or commercially exploit any part of our website or materials without our prior written consent, except for personal, non-commercial use where permitted by law.

19. User Content and Reviews

If you submit reviews, comments, photographs, testimonials, or other content to us or to our website, you confirm that the content is accurate to the best of your knowledge and does not infringe the rights of either the artist, the company or any third party.

By submitting such content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display that content for our business purposes, including marketing, unless you tell us in writing that you do not consent to marketing use of your image or testimonial where consent is required by law.

We may remove user content at our discretion where we reasonably consider it inappropriate, unlawful, misleading, defamatory, or otherwise unsuitable.

20. Third-Party Websites and Venues

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, terms, or availability of any third-party website or service.

If you book or interact with a third-party venue, platform, or supplier, their own terms and conditions may also apply.

21. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Subject to the above, we will not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising from your use of our website or services, to the fullest extent permitted by law.

22. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events outside our reasonable control, including but not limited to fire, flood, extreme weather, epidemic, venue closure, industrial action, power failure, transport disruption, or government action.

23. Termination

We may suspend or terminate your access to our website or services where we reasonably believe you have breached these Terms, acted unlawfully, or engaged in conduct that creates a safety, reputational, or operational risk.

Any rights or obligations which are intended to continue after termination shall survive termination.

24. Complaints

If you are unhappy with any aspect of our service, please contact us using the details on our website. We will investigate complaints in a reasonable and timely manner.

25. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

26. Contact Us

If you have any questions about these Terms and Conditions, your booking, refunds, loyalty points, or privacy, please contact Brush & Tipple Limited using the contact details shown on our website.